Privacy Policy

Effective Date: January 1, 2026

Transend Finance ("we", "us", or "our") is committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information We Collect

We collect personal information necessary to provide our payment infrastructure and financial services, including: identity verification information (name, address, date of birth), contact information (email, phone number), financial information required for transactions, and technical data such as IP addresses and device information.

How We Use Your Information

We use your information to: process transactions and provide our services, verify your identity and comply with regulatory requirements, communicate with you about your account, improve our services, and meet our legal obligations including anti-money laundering (AML) and know-your-customer (KYC) requirements.

Disclosure of Information

We may share your information with: financial institutions and payment networks to process transactions, regulatory bodies as required by law, service providers who assist in our operations (under strict confidentiality agreements), and law enforcement when legally required.

Your Rights

Under Canadian privacy law, you have the right to: access your personal information, request corrections to inaccurate information, withdraw consent (subject to legal restrictions), and file a complaint with the Office of the Privacy Commissioner of Canada.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Financial records are retained in accordance with Canadian regulatory requirements.

Contact Us

For privacy inquiries or to exercise your rights, please contact our Privacy Officer at: privacy@transend.finance

This policy may be updated from time to time. Material changes will be communicated through our website or by direct notice.